What can the government improve on, according to the AG audits?

What can the government improve on, according to the AG audits?



the Auditor General's performance audits delve into five government programs and services the audit found that half of 16 million callers to federal call centers who were trying to reach a live agent were redirected to an automated system or a website were disconnected or just gave up waiting and hung up the audit found that this is unlikely to improve in the future on asylum claims the AG's audit found that Canada's refugee system is not equipped to deal with the surge in asylum seekers arriving at unauthorized border crossings backlogs and wait times are worse than they were when the system was last reformed in 2012 there are lacks checks for criminality and it's expected that wait times for asylum seekers to learn their fate will stretch to five years by 2024 the e-commerce audit found that the Canada Revenue Agency and the Canada Border Services Agency have not done enough to collect sales taxes and return it to the government it also found that the sales tax system has not evolved quickly enough to meet the demands of the digital marketplace on the RCMP the audit found that officers didn't always have access to hard body armor and carbines needed for protection during active shooter incidents the audit also found that the RCMP failed to plan properly for the introduction of these semi-automatic rifles and that has affected maintenance and Retraining of officers and finally the audit on the government's tool to prevent taxpayers money from being used in partisan advertising it found that the government in fact had little documentation to show that reviews have been conducted to address partisan activities

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